Legal notice

Legal Notice / Terms of Use

1. Introduction

This website is owned and operated by UrbanRoots (“Company”, “we”, “our”, or “us”). By accessing or using our website, you agree to comply with and be bound by the following Terms of Use, along with our policies on shipping, returns, and refunds.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or
You are accessing the website under the supervision of a parent or legal guardian

3. Products & Services

All products listed on the website are subject to availability.
We reserve the right to modify or discontinue products without prior notice.
Product descriptions, images, and pricing are subject to change.

Note: Certain products (e.g., live plants, customized items) may vary from images and are governed by specific policies.

4. Pricing & Payments

All prices are listed in applicable currency and include applicable taxes unless stated otherwise.
We reserve the right to correct pricing errors at any time.
Payments must be made through approved payment methods available on the website.

5. Order Acceptance & Cancellation

We reserve the right to accept or reject any order at our discretion.
Orders may be cancelled if:
- There is a pricing or stock error
- Payment is not authorized
- Delivery is not feasible

Refunds, if applicable, will be processed as per our Refund Policy.

6. Shipping & Delivery

Orders are shipped as per our Shipping Policy.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
We are not liable for delays beyond our control.

7. Returns, Refunds & Exchanges

Governed strictly by our Refunds, Returns & Exchange Policy.
Customers are advised to review the policy before making a purchase.

8. Intellectual Property

All content on this website (text, images, logos, graphics, etc.) is the property of UrbanRoots or its licensors.
Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

By using this website, you agree not to:

Violate any applicable laws or regulations
Use the website for fraudulent purposes
Interfere with the website’s functionality or security
Provide false or misleading information

10. Third-Party Services

Our platform may include products or services from third-party sellers.
We do not guarantee or assume responsibility for third-party offerings.
Any disputes must be resolved directly with the respective seller.

11. Limitation of Liability

To the fullest extent permitted by law:

UrbanRoots shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless UrbanRoots, its employees, and affiliates from any claims, damages, or losses arising from your use of the website or violation of these terms.

13. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our control, including but not limited to:

Natural disasters
Government restrictions
Pandemics
Transportation disruptions

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Bangalore, Karnataka].

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.